FAQs about Wallet and Payment on Sweply
Q: What payment methods are accepted by the Sweply platform?
A: Sweply accepts several payment options including:
Mada
STC Pay
Visa
MasterCard
American Express
Q: How can I add funds to my Sweply wallet?
A: To add funds to your Sweply wallet:
Log in to your account.
Go to the dashboard.
Click on the "Top-Up" button.
Choose your preferred payment method.
Q: In which currency are money transfers settled?
A: All settlements are done in Saudi Riyals (SAR). If the payment is made in a different currency, it will be converted using the current exchange rate at the time of payment processing.
Q: Can I set a daily budget for ad campaigns?
A: Yes, you can set a daily budget limit for your ads, helping you avoid overspending. You can set this when configuring the campaign or by adjusting the existing campaign settings.
Q: Can I add or remove multiple payment methods?
A: Yes, you can add or remove multiple payment methods for making purchases or recurring subscriptions. However, you cannot remove the default card if it is being used for active billing.
Q: How long does it take for the funds to appear in my wallet after payment?
A:
Bank transfer payments: It takes one business day for the funds to reach your wallet.
Instant payment methods such as credit cards: The balance is added to your wallet immediately.
Q: How can I update my payment information?
A: To update your payment information:
Log in to your account.
Go to the "Settings" page.
Click on "Plan & Billing".
Add or update a new payment method.
Q: Can I get an invoice for payments made on Sweply?
A: Yes, you can view and download invoices for payments made through Sweply from the wallet section on the dashboard.
Q: Is there a limit on the amount of money I can add to my wallet?
A: Yes, the maximum amount you can top up in your Sweply wallet in a single transaction is 18,750 SAR.
Q: How can I update tax and billing information?
A: To update your tax and billing information:
Log in to your account.
Go to Settings.
Select "Profile".
Click on "Manage" and update the required information.
For Further Assistance:
If you have any other questions or face any issues, you can contact the customer support team via email:
[email protected]