Skip to main content
All CollectionsWallet & PaymentsWallet & Payment Methods
How to Top Up Your Wallet Balance on Sweply
How to Top Up Your Wallet Balance on Sweply

By following these steps, you can easily top up your balance and smoothly take advantage of Sweply's platform services without any hassle.

Updated over a week ago

How to Top Up Your Wallet Balance on Sweply

Topping up your Sweply Wallet is a quick and simple process that allows you to easily conduct your upcoming transactions. You can top up your wallet using two methods: direct top-up with credit cards or STC Pay, or bank transfer.
In this detailed guide, we explain the steps for each method.


Method 1: Direct Top-Up

This method allows you to instantly top-up your wallet using credit cards or STC Pay, with your balance increasing immediately after payment.

Steps:

  1. Log in to Your Sweply Account:

  2. Increase Wallet Balance:

    • After logging in, navigate to account settings and select the "Wallet" section. You'll find the "Add Balance" option.

  3. Enter the Amount:

    • Specify the amount you wish to top up into your wallet.

  4. Select Payment Method:

    • Choose one of the available payment options such as:

      • Credit card

      • STC Pay

  5. Complete the Payment:

    • Follow the simple instructions to complete the payment process. After confirming the payment, your wallet balance will be updated instantly.


Method 2: Bank Transfer

If you prefer bank transfer, you can use this method, but note it may take up to 24 hours for the amount to appear in your wallet after submitting the transfer receipt.

Steps:

  1. Log in to Your Sweply Account:

  2. Increase Wallet Balance:

    • From account settings, choose the "Wallet" section and click on the "Add Balance" option.

  3. Enter the Amount:

    • Specify the amount you want to transfer to your wallet.

  4. Choose Bank Transfer:

    • Select Bank Transfer as your payment method.

  5. Transfer the Amount:

    • Transfer the amount to Sweply's bank account based on the provided details.

  6. Upload the Transfer Receipt:

    • After making the bank transfer, upload the transfer receipt on the website. This step is necessary to verify the transfer.

  7. Verify the Balance:

    • After making the transfer and uploading the receipt, it may take up to 24 hours for the amount to reflect in your wallet.


For Additional Assistance:

If you encounter any issues while topping up your wallet or need further assistance, you can contact the customer support team via email:
[email protected]


Did this answer your question?